Shipping Policy

Last Updated: 19-04-2025

At Hellstar, we are committed to delivering your orders promptly and efficiently. This Shipping Policy provides detailed information about our shipping methods, estimated delivery times, and associated costs, so you know exactly what to expect when placing an order with us.

1. Shipping Options and Costs

We offer the following shipping options:

Option Est. Delivery Orders
< $100 USD		 Orders
$150-$500 USD		 Orders
$500+ USD
Standard Shipping 12-16 Days
business days		 $15-17 $15 FREE
Fast Shipping 8– 10
business days		 $24-25 $25 FREE
         
         

 

Notes:

  • Delivery times are approximate and may vary based on your location and customs clearance procedures.

  • Free shipping is automatically applied to all orders over $500 USD at checkout.

2. Processing Time

  • All orders are processed within 1 to 4 business days after payment confirmation.
  • Please note that orders placed on weekends or public holidays will be processed on the following business day.

3. Shipping Destinations

Hellstar proudly ships to most countries across the globe. If your country is not available at checkout or you’re unsure whether we deliver to your location, please reach out to us at support@hellstarsclothing.org, and we’ll be happy to assist you.

4. International Shipping

For international orders, please keep the following in mind:

  • Delivery times may vary depending on your location and your country’s customs processing procedures.

  • Customs duties, taxes, and import fees are the responsibility of the customer. These charges are not included in the product price or shipping cost.

  • We recommend checking with your local customs office for any applicable fees before placing your order.

5. Order Tracking

After your order has been shipped, you will receive a confirmation email containing a tracking number. This number can be used to track the status of your shipment either through our website or directly on the courier’s tracking portal.

6. Delays in Delivery

While we make every effort to meet our estimated delivery timelines, delays can occasionally occur due to:

  • High order volumes during peak shopping seasons

  • Customs clearance procedures

  • Unforeseen events such as weather disruptions or global issues

If your order experiences a significant delay, please don’t hesitate to contact us at support@hellstarsclothing.org for support.

7. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first contacting your local post office or courier service to investigate.

If the issue remains unresolved, please reach out to us at support@hellstarsclothing.org within 7 days of the marked delivery date, and we will do our best to assist you.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, feel free to contact us:

Email: support@hellstarsclothing.org
Contact Page: https://hellstarsclothing.org/contact-us/

Address:
OFFICE 6087
321-323 HIGH ROAD
CHADWELL HEATH
ESSEX, UNITED KINGDOM
RM6 6AX

9. Policy Updates

We may update this Shipping Policy occasionally. Any changes will be reflected on this page, along with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about any revisions.