Refund and Returns Policy

Last Updated: 19-05-2025

At Hellstar, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward and hassle-free return and exchange process. Please read this policy carefully to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and returned in the original packaging with all tags attached.

  • A return or exchange request must be submitted within 20 days of receiving your order.

  • You must provide proof of purchase, such as your order number or receipt.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products labeled as “Final Sale” or “Non-Returnable” at the time of purchase

  • Personalized or custom-made items

  • Items that are damaged due to misuse, improper care, or normal wear and tear

2. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

1. Contact Us
Email us at support@hellstarsclothing.org or visit our Contact Us page.
Please include your order number, the item(s) you wish to return or exchange, and the reason for the return.

2. Receive Instructions
Once your request is reviewed and approved, we will provide a Return Authorization Number (RAN) along with step-by-step return instructions.

3. Pack the Item
Carefully pack the item in its original packaging, ensuring that all tags, labels, and accessories are included.

4. Ship the Item
Send your return to the following address:

Hellstar Returns
OFFICE 6087
321-323 HIGH ROAD
CHADWELL HEATH
ESSEX, UNITED KINGDOM
RM6 6AX

We recommend using a trackable shipping method to ensure your return arrives safely.

3. Return and Exchange Costs

  • Return Shipping Fee:
    Customers are responsible for a $30 return shipping fee, which will either be deducted from your refund or charged separately for exchanges.
  • Original Shipping Costs:
    Please note that original shipping charges are non-refundable, unless the return is due to an error on our part—such as receiving the wrong item.

4. Refund Process

Once we receive and inspect your returned item, you will be notified regarding the approval or rejection of your refund request.

If your return is approved:

  • Refund Method: The refund will be issued to your original payment method within 5–10 business days.

  • Deductions: A $30 return shipping fee will be deducted from your total refund amount.

5. Exchange Process

To exchange an item for a different size, color, or style, please follow the standard return process outlined above.

Once we receive and inspect your return, we will ship the replacement item, subject to availability. If the requested item is unavailable, we will contact you with alternative options.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please reach out to us right away at support@hellstarsclothing.org with the following details:

  • Your order number

  • Clear photos of the damaged or defective item

  • A brief description of the issue

After reviewing your case, we will arrange either a replacement or a full refund, including any original shipping charges.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible.

  • If your order has not yet shipped, we’ll issue a full refund to your original payment method.

  • If the order has already been dispatched, you’ll need to follow our return process once you receive the item.

8. International Returns

For international orders, the return process remains the same as domestic returns. However, please keep in mind:

  • You are responsible for all return shipping fees, as well as any applicable customs duties or taxes.

  • Refunds will be issued in the original currency, and may be affected by exchange rate fluctuations at the time of processing.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to reach out to us:

10. Policy Updates

We may update this Refund and Returns Policy occasionally. Any changes will be reflected on this page, along with the updated “Last Updated” date.

We encourage you to review this policy periodically to stay informed of any changes.